In times of crisis, reliable communication is crucial. When natural disasters or other large-scale emergencies strike, emergency responders and resources can quickly become overwhelmed, and basic terrestrial communication and cellular infrastructure can be disrupted. In these critical situations, having clear and uninterrupted lines of communication is essential for emergency responders and other government agencies to provide a coordinated response.
Upgrading the San Francisco Department of Emergency Management
The San Francisco Department of Emergency Management (DEM) plays a critical role in the City’s preparedness and response to various emergencies, ranging from daily incidents to catastrophic events. It serves as an indispensable liaison between the public and first responders, providing coordination and leadership to City departments, stakeholders, residents, and visitors. The DEM was instrumental in guiding San Francisco during the COVID-19 pandemic, while also proactively preparing for future crises and disasters.
Remote Satellite Systems has a long-standing relationship with SFDEM, having first helped them build-out upgrade their communications infrastructure 12 years ago. At that time, the equipment we provided was state-of-the-art, but now, with the 911 center being upgraded, it’s time to update the communications technology as well—with a focus on interoperability and redundancy.
Interoperability ensures that different agencies and departments have the ability to work together seamlessly using the same communication protocols. This is particularly essential when time is of the essence and every second counts. The MSAT G2 fixed satellite radio, for example, provides interoperability with other emergency response and public safety agencies over satellite mutual aid radio talk groups (SMART)—perfect for broadcast (one-to-many) over satellite communications. Redundancy is also crucial, as it ensures there are backup systems in place in case the primary system fails or becomes overloaded.
Prepare Your Agency for Any Emergency
Remote Satellite Systems offers a range of emergency communication solutions for both urban and rural emergency responders. As a provider of high-level enterprise blended-communication solutions, our team dynamically monitors and manages clients’ networks and critical communications in times of disasters or emergencies, while also offering full support and training. Additionally, every system we design and install is completely customizable and scalable to meet your specific needs.
Contact Remote Satellite Systems to learn more about how we can help establish or upgrade your emergency communication systems to ensure your agency is prepared for any situation.
